terms and conditions

Terms and Conditions

eGovernance+ is a sub-brand of Quality Care Counts Consultancy Limited. In these terms and conditions the expressions “we”, “us” and “our” are intended to refer to Quality Care Counts Consultancy Limited (a company incorporated in England with limited liability with Companies Registration Office number 11136689 and having its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ) which is the owner and operator of this website and “you” is intended to refer to any person visiting or using the website and subscribing to our software and consultancy services.

Our correspondence address by letter is 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. By email is info@egovernanceplus.com, by phone is 0333 0147 113.

The services and facilities which we make available to visitors to our website are offered on the clear understanding that the following terms and conditions apply in all cases. If you are not willing to avail of the resources made available via this website based on these terms and conditions, you should immediately leave this website and you should not revisit it.

1) The information provided on this website and in our tiered services are for general information purposes only. We make no representations or warranties of any kind, express or implied, about the accuracy of the information provided. In the event that you do rely on any such information for any purpose whatsoever this will be at your sole risk and no liability of any kind will accrue to us because of such reliance.

2) If you subscribe to our Pure Essentials package you will be offered payment options of a monthly subscription at £147 inc. VAT x 12 monthly instalments or an annual subscription of £1764 VAT inc. payable by single instalment

3) If you sign up for the 28-day free trial and subscribe to the Pure Essentials tiered service immediately upon completion of the trial and pay your annual subscription in one single instalment you’ll receive a 10% discount off this package, you’ll pay a reduced fee of £1588. If you choose a monthly subscription, you will pay £147 per month over 12 months.

4) If you subscribe for our Sterling Partnership package you will be offered payment options of monthly subscription at £547 inc. VAT x 12 monthly payments or an annual subscription of £6564 inc. VAT inc. payable by single instalment.

5) If you sign up for the 28-day free trial and subscribe to the Sterling Partnership tiered service immediately upon completion of the trial and pay your annual subscription in one single instalment you’ll receive a 20% discount off this package, you’ll pay a reduced fee of £5251. If you choose a monthly subscription, you will pay £547 per month over 12 months.

6) If you register for our Platinum Compliance package you will be offered payment options of monthly subscription at £897 VAT inc. x 12 monthly payments or an annual subscription of £10,764 VAT inc. payable by single instalment.

7) If you sign up for the 28-day free trial and subscribe to our Platinum Compliance tiered service immediately upon completion of the trial and pay your annual subscription in one single instalment you’ll receive a 35% discount off this package, you’ll pay a reduced fee of £6997. If you choose a monthly subscription, you will pay £897 per month over 12 months.

8) We always want the best for our clients and give 100% in helping them achieve CQC compliance, and we have an incredible track record with our clients, however we cannot guarantee that you or any participant will achieve any specific result because of taking any of our consultancy services. That said we have such confidence in our digital governance solution that if you carry out all the associated actions including engaging in regular meetings with our consultant, taking the professional advice offered and repeating the 7-Step Cycle at no less than three times over a 90 day period, and still find you have not achieved the CQC good governance standards as assessed by our consultant, then we will work with you until you do.

9) All payments for our services are accepted using Worldpay and are taken in the currency GBP Sterling.

10) Cancellation Policy for Annual Subscription to tiered services of Pure Essentials, Sterling Partnership and Platinum Compliance. You have the right to cancel your annual subscription within the first 14 days of the initial subscription period for a full refund. If you choose to cancel after this period, you will not receive a refund for any remaining time on your annual subscription. Any payment you have made for the tiered service at that point will be refunded in full back to the credit card you made the purchase with. To cancel your subscription, we require a letter in writing to be sent to Jean Adamson at the following address: Quality Care Counts Consultancy Limited, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ or an email to be sent to jadamson@egovernanceplus.com. Please note your access to our services will be terminated when you cancel your subscription purchase. If you decide to reinstate your subscription after cancellation, you will be subject to the current pricing and terms available at the time of reinstatement. We reserve the right to modify this cancellation policy at any time. Any changes will be communicated to subscribers via email and will take effect 30 days after notification.

11) Cancellation Policy for Monthly Subscription to tiered services of Pure Essentials, Sterling Partnership and Platinum Compliance may cancel their monthly subscription at any time during the subscription term. To cancel you can contact us by phone/email for assistance. Cancellations will take effect at the end of the current billing cycle. You will continue to have access to the service until the end of that period. Please note that all subscription fees are non-refundable. If you choose to cancel, you will not receive a refund for any remaining days in your current billing cycle. If you decide to reinstate your subscription after cancellation, you will be subject to the current pricing and terms available at the time of reinstatement. We reserve the right to modify this cancellation policy at any time. Any changes will be communicated to subscribers via email and will take effect 30 days after notification.

12) We use a Worldpay virtual terminal for processing client payments. The cards we accept include:

13) From time to time our website may include links to other websites. These links are provided for information purposes only. The existence of a link on this website does not signify that we endorse either the linked website or its content, and we will not bear any responsibility for them.

14) We are the owners of the copyright in the content of our website, including the layout and text as well as the general “look and feel.” Any unauthorised copying or reproduction of any aspect of our website or any part of it is strictly prohibited.

15) We will retain ownership of any and all Intellectual Property Rights that may subsist in anything produced by us in the course of delivering our software consultancy. Throughout the term of this Agreement, we will be deemed automatically to grant a royalty-free, non-exclusive licence of any and all such rights to the Client to use the same in accordance with the terms of this Agreement. We will assert all moral rights arising out of Chapter IV of the Copyright, Designs and Patents Act 1988.

16) We may change our terms and conditions regarding the use of this website at any time at our discretion and without notice. By continuing to use our website you accept our terms as displayed on our website from time to time and you acknowledge your obligation to revisit these terms and conditions periodically to ensure that you are aware of the terms and conditions which apply at the time of your use of this website.

17) These terms and conditions and all other content contained on this website shall be governed by English law and any dispute relating thereto shall be determined exclusively by the English courts.